Terms Of Service

Gadget Clinic – Terms and Conditions

1. Repair Agreement

1.1 These terms outline the conditions for device repairs by Gadget Clinic Repair Ltd at locations including 276 St Albans Rd, Watford, Herts, WD24 6PE; Gadget Clinic Hendon Ltd – 81B Church Road, London, NW4 4DP, and Gadget Clinic Drop-in Centres. These terms specifically apply to the detailed repair processes mentioned in the accompanying collection receipt.

1.2 References to “us,” “we,” or “our” denote Gadget Clinic as an entity, encompassing various branches. “You” refers to the individual specified in this form.

2. All Repairs (Unless Otherwise Stated)

2.1 This agreement initiates upon submitting your device to a Gadget Clinic representative and remains effective until the successful repair, return of the equipment, and settlement of associated payments.

2.2 Our commitment involves conscientious efforts to repair your equipment, subject to part availability and the overarching terms of relevant warranties.

2.3 Projected completion times are non-binding estimates. Board/Chip Level repairs may take 1-20 working days, with notifications dispatched for any delays beyond this timeframe.

2.4 After successful repair, we promptly inform you of the availability for collection. Failure to retrieve the equipment within 30 days incurs a storage fee of £1 per day. After 60 days, unclaimed devices may be recycled or disposed of, with returns offsetting unpaid estimates or repair charges.

2.5 In cases of service unattainability or additional costs, we commit to prompt communication.

2.6 Repairs outside warranty coverage, subject to charges, are guaranteed for 1 to 12 months from the return of the device. This warranty excludes new faults unrelated to the initial repair and strictly extends to the repaired part(s). Return postage for warranty-related repairs is covered under our commitment.

2.7 Under specific circumstances, your equipment may be redirected to an alternate repair center for sub-contracted work.

2.8 Devices with dents may undergo slight adjustments for accurate replacement part fitting. For cosmetically flawless repairs, new replacement rear covers are available for an additional charge.

2.9 Comprehensive testing before and after repairs identifies latent faults. Devices with prior accidental damage may reveal latent issues during the repair process, despite pre-testing. Although we forewarn about potential additional faults, it’s not infallible.

2.10 We adhere to a standard of reasonable care and skill. We reserve the right to affix warranty seals post-repair, with tampering voiding the warranty.

2.11 To conduct thorough testing, we need your passcode, PIN, or pattern lock. If confidential, we can proceed with the repair, but a full functional check won’t be feasible.

2.12 We cannot guarantee the preservation of waterproofing features after repair, as it’s impossible to test.

3. Additional Terms for Warranty Repairs

3.1 Warranty doesn’t cover new accidental damage or liquid damage post-repair.

3.2 Proof of warranty existence may be requested.

3.3 Repairs outside warranty stipulations may incur charges, communicated beforehand.

3.4 No warranty covers physical damage to replaced parts.

3.5 Warranty duration is 1-12 months, depending on the repair, communicated upon device collection.

3.6 Liquid-damaged devices, motherboard, and software repairs have a 1-month warranty.

4. Additional Terms for Chargeable Repairs

4.1 Charges apply if repairs aren’t under warranty or beyond its scope.

4.2 Repair costs follow standard charges unless stated otherwise.

4.3 Estimated repair costs differing from standard charges are communicated before work initiation.

4.4 If we can’t repair or no fault is detected, a £35.00 inspection/processing fee may apply.

4.5 Equipment may be withheld until all charges are settled, with possible additional storage fees.

5. Liability

5.1 Our responsibility for any single cause of action is limited. Options include re-providing services, covering costs, or refunding the service amount.

5.2 Damage due to negligence or willful misconduct is limited to the cost of providing a replacement similar to the original equipment.

5.3 Data or information on the equipment is your responsibility; we’re not liable for loss or corruption.

5.4 Exceptions to liability limitations include death or personal injury, statutory terms breach, Consumer Protection Act 1987 claims, or fraudulent misrepresentation.

5.5 We’re not liable for indirect, special, or consequential losses.

5.6 Except as expressly provided, all representations, conditions, and warranties are excluded.

5.7 Claims must be notified in writing within three (3) months of awareness.

6. Data Protection

6.1 We collect personal information for repair notifications and after-sales service. By using our services, you consent to this. To opt-out of text messages, email info@gadgetclinic.net.

7. General

7.1 Delays beyond our control don’t hold us liable.

7.2 Our rights’ non-enforcement doesn’t waive them.

7.3 This agreement is the entire understanding between parties.

7.4 Amendments require written, signed agreement.

7.5 Void parts don’t affect the rest.

7.6 No third-party benefits under the Contracts (Rights of Third Parties) Act 1999.

7.7 Governing law is England and Wales, subject to exclusive jurisdiction of English Courts.

8. Delivery Policy

8.1 Secure courier services, typically Royal Mail Tracked 24 or Special Delivery, are used. Delays beyond control may occur. Alternative carriers may be used.

8.2 Return deliveries are insured up to £100 to £500. Higher insurance is available for an extra fee.

8.3 Courier collection operates on a next working day basis, scheduled between 9 am – 5:30 pm.

8.4 Adequate packaging is required; damage during transit is not covered. Loss or theft coverage up to £500; higher coverage for an additional fee.

8.5 Delivery delays may occur, and we’re not liable for resulting losses or inconveniences.

9. Refund/Cancellation Policy

9.1 Dissatisfaction resolution:

(a) Cancel before we receive your device for a full refund.
(b) If we received your device but haven’t started, get a refund minus £35.00.
(c) If repair started, full refund isn’t feasible. Warranty issues will be fixed free, and partial/full refund or credit note may be considered if excessive inconvenience.

Please see our Customer Satisfaction Policy https://gadgetclinic.net/customer-satisfaction-policy

9.2 Liquid Damage Service fee is non-refundable, regardless of repair outcome.